Shipping & Returns

RETURNING MERCHANDISE: We will accept merchandise for return that was purchased from Hobby Center Egypt within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. We are unable to reimburse for return shipping costs. Packages billing Hobby Center Egypt without authorization will result in actual shipping charges billed back to sender unless other prior arrangements were made. Due to shipping regulations, fuel cases may not be returned to us. There is no restocking fee for qualified returns. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise. DAMAGED RETURNS: Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our Order Assistance line immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. DEFECTIVE RETURNS: If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Manufacturer defects found after the product has been used revert to the manufacturer(s) warranty and they will handle any problems for you directly. Please do not return used merchandise without authorization. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you call our Order Assistance line before taking any action. PRODUCT WARRANTIES: If you wish to obtain a warranty for a product sold by Hobby Center Egypt, you may contact the manufacturer directly. SHIPPING Hobby Center Egypt uses a variety of shipment carriers. We reserve the right to choose the carrier. Unfortunately we cannot accommodate requests for preferred shippers. Once the order has shipped, we must allow the carrier a reasonable time frame to deliver. Hobby Center Egypt and/or carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package. You may contact the carrier for instructions on available options. Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed. We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. Know who you are receiving a package for or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen merchandise. You may be responsible for any legal or collection action related to the shipment. Shipping charges are non-refundable.